Your Account & Orders

Account Setup and Ordering Information

How Can I Place a Sonnet Order? Do You Ship International?
Orders from the United States and Canada can be placed directly through the Sonnet Online Store or through one of our resellers or distributors. We cannot accept international orders from other countries due to arrangements with our international distributors. To place an international order, please contact one of our international distributors.

Will My Order Have U.S. or Canadian Taxes and Fees?
By law, U.S. state and local sales taxes must be collected based on the destination of the shipment. Due to Sonnet's physical presence in California, Georgia, and Tennessee we are required to collect state sales for shipments to these states. Customers from Canada are liable for their respective country's import duties, taxes, and fees (final fees are not included in order). 

I've Had a Problem Placing an Order. Who Do I Contact?
If you had a problem placing an order or if you feel your order was not properly submitted, you can contact us via phone or email from our Store Contact Info page.

Can I Change an Order or Cancel It?
If you would like to change or cancel your order, please contact us immediately.

How Are Pre-orders Handled?
On occasion, Sonnet offers products with a pre-order option. When purchasing a pre-order product, your credit card will be charged within 7 days (per merchant processing requirements), or when the product ships, whichever occurs sooner. If at any time you have a question or concern about your order, please contact us and we will be happy to assist you with the status of your order.