Shipping, Taxes & Payment Policies

Information Regarding Shipping and Handling, Taxes, and Payment Options

The following information outlines how the Sonnet Online Store manages orders, shipping, taxes, and accepted payment methods.

• Order Processing Details
  
• Shipping Policies
  
• Shipping Rates
  
• Taxes, Import Duties & Exceptions
  
• Forms of Payment

Order Processing Details

• Orders are typically processed within a 24-hour period, Mon-Fri, excluding U.S. public holidays.
• We will contact you if there are issues processing your order.
• Your order will be shipped to a valid, confirmed home or business address. If potential fraud is detected, shipping may be delayed until the order is verified.
• We reserve the right to cancel any order and report suspected fraudulent activity if any signs of fraud are identified.

Shipping Policies

• U.S. and Canada - Sonnet Online store accepts orders and ships to customers in the U.S. and Canada; international ordering available through an authorized Sonnet distributor.
• U.S. Sales Tax - Collected for orders shipped to California, Georgia, and Tennessee.
• Canadian Import Duties and Taxes - Customers from Canada are liable for their respective country's import duties, taxes, and fees (final fees are not included in order).
• Free Ground Shipping - Available for orders $150 or more to the 48 continuous US states only.
• Shipping Delivery Time - Shipping methods denote the delivery time once your order is shipped from our warehouse in Lake Forest, CA.
• PO Boxes, APO Addresses & Freight Forwarders - To combat mail order fraud, we do not ship to PO Boxes and Freight Forwarders. We unfortunately cannot ship to military APO addresses due to Homeland Security procedures.
  

Shipping Rates

Free Ground Shipping to the Continental U.S. (On All Orders $150 or More)
In Stock items for orders over $150.00 receive free ground shipping in the contiguous (lower-48) United States. These items ship directly from our warehouse in Lake Forest, CA and will arrive in 1-7+ business days, depending on your location. 

48 Contiguous U.S. Shipping Rates
• Free Ground Shipping (orders $150 or more)
• Ground Shipping (orders less than $150) - $14.95

Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands Shipping Rates
• 3-day Ground or Economy Shipping - $99 

Canada Shipping Rates
• Economy - $29

The FedEx Ground Time-in-Transit Map above shows estimated delivery times (in business days) from our location in Lake Forest, CA. Use it as a general (but not guaranteed) guide to when your order may arrive after shipping. For the most accurate delivery info, visit the FedEx website and enter your tracking number after you receive a confirmation email once your order ships.

Please note: This map is provided by FedEx and may change without notice. 

Taxes, Import Duties & Exceptions

U.S. Sales Tax
Sonnet collects sales tax in California (7.75%), Georgia (7.0%), and Tennessee (9.75%).

Canadian Duties, Taxes, Customs & Import Fees
At time of checkout, your country's import duties, taxes, and fees are not included. These fees will be due once the shipped goods arrive at their destination. You are responsible for import duties, taxes, and fees and for complying with the laws and regulations of Canada. Sonnet does not have any responsibility on any additional charges that may apply.

Tax Exempt Organizations
If you are a tax exempt organization (such as a school), please include your tax exemption information with your order by adding it to the special notes field provided on the shopping cart form prior to checkout. We'll review your information after your order is submitted and, if tax exemption is qualified, adjust your order.

Forms of Payment

Accepted Forms of Payments
Sonnet accepts all major credit cards, PayPal, Amazon Payments, and Apple Pay. Apple Pay is available on supported iPhones and Macintosh computers.

Shipping, Taxes and Payment Policies subject to change as rates and tax changes occur. Latest update: June 2025.